hydden.docs

# Follow the steps below to add a ServiceNow Action Provider.

Prerequisites

A ServiceNow credential configured in the Hydden platform.

[!Note] For ServiceNow incident management creation, the ServiceNow account should be marked as a Web Service Access Only account. Custom roles are not required.

Creating a ServiceNow Provider

  1. In Hydden, navigate to __Configuration Automate__.
  2. On the Providers tab, click + Add New.
  3. On the modal, from the Type drop-down, select ServiceNow.
  4. For Name and Description, provide a use case relevant provider name and description details.
  5. From the Type drop-down, select ServiceNow.
  6. For Endpoint, provide the ServiceNow endpoint from your ServiceNow tenant.
  7. From the Credential drop-down, select the pre-configured ServiceNow tenant credential.
  8. Click Save.

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Creating a ServiceNow Workflow

  1. Navigate to __Configuration Automate__.
  2. On the Workflow tab, select + Add New.
  3. For Name and Description, provide a use case relevant workflow name and description details.
  4. From the Trigger drop-down, select ServiceNow.
  5. From the Action drop-down, select your configured ServiceNow provider.
  6. For Short Description, provide a title like description for the ServiceNow ticket, for example, Collection in [data source x] failed - please investigate.
  7. For Description, provide a detailed ticket description. The available variables are auto-displayed when you type { into the text field. Refer to Triggers to see the complete variable list.
  8. Click Save.

[!NOTE] A collection must be run successfully at least once before actions can be triggered.

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